Última actualización: 16 de octubre de 2026

Return & Refund Policy

Delerna
Website: https://delerna.us

Returns

At Delerna, we want you to be satisfied with your purchase.

Customers may request a return within 30 days of receiving their order.

Each return request is reviewed individually based on the condition of the product and the reason for the return.

Items should generally be returned in their original condition, preferably unused and in their original packaging. However, eligibility will be evaluated on a case-by-case basis, subject to applicable consumer protection laws.

Please contact us before returning any item.

How to Start a Return

To request a return, email us at:

contact@delerna.us

Please include:

• Your order number.

• The reason for your return.

• A description of any issues with the product.

• Photographs of the product for damaged, defective, or incorrect-item claims.

Our customer support team will review your request and provide further instructions.

If your return is approved, we will provide the appropriate return address and shipping instructions.

Please do not send products to our business contact address unless specifically instructed to do so.

Return Shipping Costs

Return shipping costs depend on the reason for the return and the circumstances of the request.

For returns due to a change of mind, customers are generally responsible for return shipping costs unless otherwise agreed or required by law.

For damaged, defective, or incorrect products, return arrangements will be evaluated individually, subject to applicable consumer rights.

Any applicable return shipping charges will be communicated before the customer proceeds with the return.

Damages and Issues

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at contact@delerna.us.

Include your order number, a description of the issue, and photographs of the product to help us evaluate your claim.

Depending on the circumstances and applicable legal requirements, we may offer:

• A refund of the amount paid.

• A replacement product.

We will work with you to determine an appropriate resolution.

Exceptions and Non-Returnable Items

Return eligibility is evaluated according to the product's condition and the reason for the return.

Certain items may be subject to specific return restrictions when clearly disclosed before purchase and permitted by applicable law.

Any such restrictions do not limit rights or remedies available for defective, damaged, incorrectly supplied, or otherwise nonconforming products under applicable law.

Contact us if you have questions about returning a particular item.

Exchanges and Replacements

If you would like to request an exchange or replacement, please contact us before returning your product.

Requests will be evaluated individually based on product availability, the reason for the request, and applicable consumer rights.

For damaged, defective, or incorrect products, Delerna and the customer may agree on a replacement or refund as an appropriate resolution.

Refunds

We will notify you after reviewing your return or refund request.

If your refund is approved, it will be issued to your original payment method.

Delerna generally processes approved refunds within 14 calendar days of approval.

However, refunds subject to shorter deadlines under applicable federal or state law will be processed within the legally required period.

Your bank or payment provider may need additional time to post the refund to your account.

If you have questions regarding an approved refund, please contact us.

Order Cancellations

Customers may request cancellation before an order has been processed or shipped.

If processing or shipment has already occurred, the request will be reviewed under the applicable return procedures.

Nothing in this policy limits cancellation or refund rights arising from shipping delays, failure to ship, or other circumstances covered by applicable law.

Lost Packages

If your order has not arrived, please contact us at contact@delerna.us and provide your order number.

We will investigate the situation with the relevant shipping provider.

If the package is confirmed lost, Delerna will refund the amount paid for the affected order.

Any additional rights available under applicable consumer protection laws remain unaffected.

Consumer Rights

This policy does not limit or exclude any rights you may have under applicable United States federal or state consumer protection laws.

This includes applicable rights concerning defective products, incorrectly described items, undelivered orders, shipping delays, and legally required refunds.

Contact

For returns, refunds, replacements, cancellations, or damaged-item claims, contact:

Delerna
Email: contact@delerna.us
Website: https://delerna.us